FAQs
What is freeze drying?
a freeze dryer removes water from a perishable material in order to preserve it, extending its shelf life and/or making it more convenient for transport. freeze dryers work by freezing the material, then reducing the pressure and adding heat to allow the frozen water in the material to change directly to a vapor (sublimate).
About our products
MIMI & SOSO provides high-quality, single ingredient pet treats. we do not use fillers, additives, or preservatives. all of our proteins are locally sourced from Alberta farmers and reputable 3rd party vendors.
Proper food storage
freeze dried pet treats: once opened, the food will be exposed to oxygen which will cause it to re-hydrate. to ensure freshness, always keep the bag completely sealed and consume within 1 month.
freeze dried candies: once opened, the candy will be exposed to oxygen which will cause it to re-hydrate. to ensure freshness, always keep the bag completely sealed and consume within 1 week.
Processing Times
our current processing time is 7 to 10 business days from order to ship date. we try our hardest to get our products out the doors and into your hands asap!
Shipping Policy
Please ensure your shipping address is accurate. There will be a $5 restock fee for all returned orders.
If a package is returned, the customer will be responsible to pay for the returned shipping cost, restock fee and reshipping fee.
We offer FREE local pick-up in Calgary only.
Free tracked shipping on all orders over $150 in Canada*
You will be notified when your package is dropped off at the post office.
*We currently do not ship outside of Canada*
MIMI & SOSO is not responsible for delays, lost or stolen packages, delays due to weather, strikes, or any other conditions that causes a delay at the post.
Refunds & Exchanges
we do not accept returns, refunds or exchanges on all food products; this includes all freeze dried candies and pet treats. please let us know if you have any questions before purchasing.
if you believe you received a defective product, please contact us at mimiandsosoyyc@gmail.com
Wholesale Inquiry
Interested in becoming an official retailer of MIMI & SOSO pet treats? Send us an email at mimiandsosoyyc@gmail.com